Published version stuck in "Starting"

Hi,

I have a published notebook that when I open it from an incognito window it gets stuck in “Starting” and doesn’t load. I tried it in different devices and have the same problem.

I am able to run it from my Datalore account however, and when I open the published version after I update it, it works. I switched to the pay version yesterday, so I believe it should working.

What could the issue be since I’m sharing this with other parties ?

Thank you.