We’re currently evaluating Datalore for our data science team. Data security and privacy are of critical importance to us for compliance and customer needs. This raises two questions:
Do the default configurations of Datalore Professional or Enterprise install collect, send or store any user data, or gather telemetry outside of licensing compliance?
Is there a way to disable the “I allow Datalore support team to access all my notebooks for for quality assurance” opt-in checkbox that shows up in few different places in the UI, either in the on-prem version or Datalore Professional? There are worries that users will accidentally click it and we cannot allow any data outside the organization.
This is one of those silly things that we have to ask and is a precursor to evaluating software for data compliance reasons, so any insight would be quite helpful. Thanks in advance.
Datalore Enterprise is a self-hosted version of Datalore that you install on your companies infrastructure (in private cloud or on on-premise servers). JetBrains doesn’t have any access to your data when you work within Datalore Enterprise. The checkbox you are mentioning doesn’t exist in the Enterprise version.
Also, Datalore Professional is an individual subscription that is not available for companies yet.
So the Enterprise version is the way to go to ensure that data doesn’t leave your company’s environment.
Since Datalore Enterprise is the only configuration where all of your laptops and telemetry remain inside your infrastructure, you’re essentially stuck with it if data privacy is your top priority.
There is no “allow support access” button, so you don’t need to be concerned about unintentional data breaches.
Enterprise is the only reliable option for org-level compliance because professional is primarily for individuals anyhow.
Datalore Enterprise is a fully self-managed, on-premises deployment designed for organizations that require full infrastructure control — whether due to regulatory requirements or internal security policies. In this setup, all data and workloads remain within the customer’s own environment. Statistics are not collected.
Our SaaS offering is now called Datalore Cloud. In Datalore Cloud, customers have control over support access: they can explicitly allow or deny JetBrains support personnel access to user data for troubleshooting purposes. This consent can be managed as described in the documentation:
Statistics collection in Datalore Cloud is also optional and configurable. Users are prompted to configure telemetry preferences during the first login.
This allows customers to choose between a fully self-controlled Enterprise deployment or a managed Cloud solution with configurable privacy and support access settings.
