Can't start machine

Problems and bugs
1

Hi everyone,

I can’t start a basic machine. When I click on start, nothing happens. I still have about 100 hours of time remaining.

Thanks in advance for your help

1 Like
2

Hi @nouhad.pelli ,

Sorry for the inconvenience, there was an issue with one of the shards, should be OK now.

Igor Medovolkin
QA Engineer in Datalore

4

Hi @igro,
I have the same Problem.
and after deleting my browser data I cant load Datalore.

5

Hi @dataSV ,

Most likely you are trying to access Datalore using an account associated with your student email, but the license ID stored in your JetBrains Account is already linked to another account of yours (registered on your private email). It is not possible to use the same license on multiple accounts simultaneously, so if you are no longer using the old account - you may want to delete it.

Feel free to contact me via DM if you need further assistance on this issue.

Thank you,
Igor

6

Hi @igro ,
thank you for the reply. Yes it is how you described it. I deleted the older account and it works now. Thank you for the help.

Kind Regards,

1 Like
7

Hey, Im facing the same issue today. Any help will be appreciated!
Thanks

8

Hello.
Thank you for your questions.

To investigate the issue, could you create a support ticket via the support form. Please use the email you registered in Datalore or mention it in the message.